fd88's Privacy Policy

fd88 ("we", "us", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. Protecting the privacy of your ("user", "member") personal information is our fundamental responsibility. This Privacy Policy ("Policy") explains what information we collect, how it is used, with whom it may be shared, and what steps we take to protect your information.

In this policy, "personal information" means any information that can identify you directly or indirectly — such as your name, email address, phone number, financial information, and IP address.

The following types of information may be collected when opening an account and using services at fd88:

• Identity Information: Name, date of birth, and verification information related to a national ID card or passport.
• Contact Information: Email address, mobile number, and physical address.
• Financial Information: bKash, Nagad, or Rocket account numbers (for transaction processing only); bank account details.
• Technical Information: IP address, browser type, operating system, device identifiers, and login timestamps.
• Activity Information: Bet history, deposit and withdrawal records, bonus usage details, and session logs.
• Communication Records: Your conversations with our support team via live chat and email.

We may request necessary documents for age verification. fd88 services are for individuals aged 21 and above only.

Your information is collected in the following ways:

• Directly Provided Information: Information you provide during account registration, login, deposit and withdrawal forms, and when contacting support.
• Automatically Collected Information: Technical information collected through cookies, web beacons, and log files.
• From Third Parties: Necessary information may be obtained through identity verification and fraud prevention services.

Collected information is used for the following purposes:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and bonuses.
• Ensuring platform security and preventing fraud.
• Ensuring legal and regulatory compliance.
• Providing customer support — via 24/7 live chat and email.
• Personalising services according to your preferences.
• Sending promotional offers and updates where applicable (with your consent).
• Responsible gaming support and account health monitoring.

fd88 never sells your personal information to third parties or rents it out for advertising purposes.

We may share your information with specific parties in the limited circumstances described below:

• Service Providers: Payment processors (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical support providers — strictly within the scope of their specific tasks.
• Legal Requirements: We may be required to disclose information in response to a legal order, court directive, or a valid request from a government authority.
• Fraud Prevention: Necessary information may be shared with fraud prevention agencies to protect the security of the platform.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred — however, prior notice will be given in such cases.

Outside of the above cases, fd88 does not disclose your information to any third party.

Cookies and similar technologies are used on the fd88 website and app. Cookies are small text files stored on your device that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: For remembering your preferences (such as language).
• Analytics Cookies: For understanding user behaviour — completely anonymised.

Cookies can be controlled or disabled from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

fd88 uses industry-standard technology and practices to protect your personal information. Security measures include:

• All data transmission secured by SSL (Secure Socket Layer) encryption.
• Sensitive information stored in encrypted form.
• Firewall and access control systems to prevent unauthorised access.
• Regular security audits and testing.
• Staff training on data protection and a minimum access privilege policy.

Your information will be retained in our systems for as long as your account remains active or as needed to provide services. Some information may need to be retained for a set period due to legal obligations.

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that international data protection standards are followed and that appropriate protection of your information is maintained.

Our agreements with third parties clearly state that they are required to follow our privacy standards.

Every user registered on our platform has the following rights regarding their own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances — however, complete deletion may not be possible if legal obligations apply.
• Right to Restrict Processing: In some cases you may request that the use of your information be limited.
• Right to Object: You may object to marketing communications at any time.
• Right to Data Portability: In certain circumstances you may request to receive your information in a structured format.

To exercise these rights, please contact our support team.

fd88 services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If it becomes known that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

The fd88 platform may sometimes contain links to third-party services. These third parties have their own privacy policies and we are not responsible for their data practices. Payment service providers — such as bKash, Nagad, and Rocket — operate under their own privacy policies.

fd88 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you via the website and, where applicable, by email. Continued use of the platform after changes will be considered acceptance of the updated policy.

The date of the most recent update will be noted at the top of the policy so you can always identify the current version.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will respond to your request as quickly as possible.